Receptionists provide an important link between patients and the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.
The Receptionists are trained to make further enquiries if you ask for an emergency appointment.
They have no clinical knowledge so will not be able to give results and information unless instructed by a Doctor or Nurse.
They are bound by strict rules of confidentiality and are only able to discuss patient appointments, test results, medical history etc with the actual patient, unless given specific consent to discuss these with a family member or friend.